Terms & Conditions
In these terms and conditions, “we” “us” and “our” refers to Samson Coffee House Pty Ltd. Note: Beancraft is a registered trademark of Samson Coffee House Pty Ltd.
Your access to and use of all content on this website is provided subject to the following terms and conditions. The information is intended for residents of Australia only.
We reserve the right to amend this notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.
All information on our website is provided in good faith. It is derived from sources believed to be accurate & current as at the date of publication. We give no warranty and accept no liability should you use the information. We give no warranty that the information is free from error or omission and you should use your own care and skill when accessing and using it.
Access to our site is provided on an 'as available' basis. We do not make any representation or warranty that (i) any material on our website will be reliable, accurate or complete (nor do we accept any responsibility arising in any way for errors in, or omissions from this material); or (ii) your access to our website will be uninterrupted, timely or secure. We will not be liable for loss resulting from any action or decision by you in reliance on the information on our website, nor any interruption, delay in operation or transmission, virus, communications failure, Internet access difficulties, or malfunction in equipment or software.
When you visit our website, we give you a limited licence to access and use our information for personal use. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag, link or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatagging, linking or mirroring of our website.
This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
In your use of the web site, you agree to provide true and complete information about yourself as required by the web site’s Form. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the web site (or any portion thereof).
If you use this web site, you are responsible for maintaining the confidentiality of your registration data and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Intellectual Property Rights
The material provided on our website is copyright protected. All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a license to use them.
You may use this material for your own personal reference only. Except for the temporary copy held in the computer's cache and a single permanent copy for your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part (except where such use constitutes fair dealing under the Copyright Act) without the prior written approval of us or the appropriate supplier or licensor.
Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments. If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.
Returns, Refunds & Exchanges
We place a big emphasis on quality as we cup our roasts daily, which ensures only the best make it out of our roastery.
All orders received are final & goods will be shipped as per the order form, so please make sure you double check all details entered. If its too late & you see an error, drop us a line as soon as possible & we will make the change if it hasn’t been shipped out yet. All errors will be handled on a case-by-case basis, as we cannot guarantee refunds on coffee purchases.
For merchandise & brew equipment, if it is broken or defective upon arrival, you may return & exchange the product within 7 days of receipt of the order, but no later than 20 days from purchase date. Get in touch with us as soon as possible so we can get back with further information.
If you want to return merchandise or brew equipment that is NOT broken or defective, the product must be unused, in its original packaging. If we receive the product & it appears to be used a refund may not be processed. Unfortunately we are unable to cover the shipping cost for the return of the product.
We will notify you of the approval or rejection of your refund or exchange request via email. If you are approved, then your refund or exchange will be processed. If it is a refund a credit will automatically be applied to your credit card or original method of payment, within 5 business days. If it is an exchange we will dispatch the replacement item within 5 business days of approval.
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged. Note: Shipping costs are non-refundable & you would be responsible for paying for your own shipping costs for returning your item.
All prices are in Australia dollars (AUD) & charged in AUD and are subject to change without notice.
Method of Payment
We accept Visa, MasterCard, American Express or PayPal.
Unless stated to be otherwise, charges referred to for use of any services or purchase of any product provided by us are GST exclusive. We will issue a tax invoice for all purchases. GST means the Australian Goods and Services Tax charged under A New Tax System (Goods and Services Tax) Act 1999 (the “Act”). Tax invoice means tax invoice as defined by the Act.
Once orders are processed we fulfill them straight away so orders cannot be cancelled.
Errors and Omissions
We endeavor to maintain the accuracy of product images, product descriptions, stock availability and prices. We do, however, reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.
Limitation of Liability
To the full extent permitted by law, our liability for breach of an implied warranty or condition will not be greater than the amount you paid to access our website.
By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
These terms and conditions are to be governed by and construed in accordance with the laws of the state of New South Wales (NSW), Australia. Any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in NSW and you agree to submit to the jurisdiction of those Courts. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.