Need some help? You're in the right place...
HOW FRESH IS YOUR COFFEE?
We roast coffee daily & dispatch orders twice a week ensuring your coffee is fresh and delivered within good time.
CAN I ORDER GROUND COFFEE?
Yes, you can either order beans or we can grind for you.
WHEN DO YOU SHIP?
We ship out twice a week, every Tuesday & Friday, to ensure your order is with you as soon as possible. Any order placed by 2pm AEST Monday or Thursday is shipped in the corresponding dispatch cycle.
HOW MUCH IS SHIPPING?
Shipping is calculated at checkout if order value below free shipping thresholds.
We do offer Free Shipping to the following countries based on order value:
Australia & NZ - $50 AUD or more
US, Canada, Japan, China & Hong Kong - $60 AUD or more
UK, Ireland, France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland - $70 AUD or more
For more information refer to our detailed shipping policy.
WHERE DOES YOUR COFFEE COME FROM?
We source our coffees from some of the finest growing regions across the world. We pick ‘Speciality’ grade beans which can be traced back to the farmer, Co-Op, plantation or estates where the coffee has come from. Speciality coffee refers to coffee that is "grown and farmed in optimum conditions, harvested with care, processed meticulously and finally, roasted and brewed with a knowledge and understanding that does justice to everyone involved in this process". It is often used to refer to coffees that are graded (by qualified taste-testers, or Q Graders) and that 'score above 80 points (out of 100)".
IS YOUR COFFEE FAIRTRADE OR ORGANIC?
As we source our beans from the farmers who produce exceptional coffee, they make a greater return dealing directly with roasters and importers than via Fairtrade channels.
The farms we source our coffees from tend to be small, and the expense of Organic certification just isn’t a possibility for some of them. Most small coffee farms do farm organically anyway out of necessity, without the funds to certify themselves.
So, buying Fairtrade and organic is not a prerequisite for us, sourcing the best coffee we can get our hands on is.
HOW LONG DOES COFFEE STAY FRESH FOR?
For fresh beans we recommend using within one month for optimum taste and flavour. With ground coffee, you begin to lose quality straight away, so get it down your neck as fast as possible.
HOW SHOULD I STORE MY COFFEE?
We recommend you store your coffee either in the bag it comes in or an airtight container in a cool dark place, not in the fridge or freezer. We do sell friis coffee vaults which are a great option.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We take card payments - Visa, Mastercard, American Express. We also accept Paypal, Google & Apple Pay.
CAN I CHANGE MY ORDER?
If you messed up, email us at email@example.com
I'M A RETAILER, CAN I STOCK BEANCRAFT?
Yep. Get in touch with us via our wholesale page.
WHAT IS YOUR RETURNS POLICY?
Read our Terms & Conditions page here.
CAN I CHANGE MY DELIVERY ADDRESS?
Yes, just email us at firstname.lastname@example.org
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally to over 97 countries. Shipping charges and duties & taxes will be calculated at the checkout for complete transparency. We want to get you enjoying our beautiful coffees as quickly as possible.
If you want to know anything else before ordering, please contact us via the contact us page.